"xRM"? What do you mean?

The “x” represents *anything* relationship management.
Apart from the core business automations that most CRM systems have; Sales, Marketing and Customer Services. There are three points I see Dynamics CRM is really really good at;
1. Managing relationships among both system and custom entities.
2. Managing and tracking of activities surrounds these entities, like; tasks, emails, letters etc.
3. [...]

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